Marketing: Managed the overall operational and quality metrics, strategic planning, and staffing. Contributed to the development of the company's strategic plan and operations.
Leadership team member -managed a team of 10 Associates, including: Customer service, sales, marketing, and business development.
Served as a project Manager and project leader for the development of a new product line service line, which included the planning and implementation of a new marketing plan that resulted in a 30% increase in customer satisfaction.
Responsible for the development of the project management Plan, and the overall operational and operational efficiencies of the business.
Created and implemented a new staffing model for the entire facility. This included the opening of a new hire, a staff of 25 employees.
Increased the overall revenue by 20%,000 in the year over year, resulting in a reduction in the company’s strategic growth in the first quarter.
Improved manufacturing efficiency by developing a new process for shipping. Trained and mentored technicians. Maintained and updated the company's standard operating procedures.
Provided technical support to the client and/or the customer service team by providing information and analysis to the distribution of the company.
Developed and implemented a new program for the company to ensure the highest quality of the client. Conducted and presented at the local and Regional meetings.