Caitlin Jenkins - Service Technician Resume Simple
SUMMARY
To obtain a position that will allow me to utilize my skills and knowledge in the field of information technology. I am a self-starter with a strong desire to learn and grow professionally.
SKILLS
  • hardware, software, computers, access, customer experience, internet, remote access
  • operations, manager, front end, computer, satisfaction, sales and, customer service, payroll, computer repair, budget, less, repair, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Technician

    Harvard Extension School

    • Internet connectivity, remote access, and archiving computers. Also, and managed the entire company. Worked with the business units to ensure that all the systems are properly tested.
    • Responsible for hardware and software upgrades, and providing technical support to customers. Manage and maintain the customer relationship.
    • Provide customer support and technical assistance to customers and partners. Resolve issues and drive resolution. Proactively identify and resolve problems.
    • Work with customers to resolve issues and provide technical support to customer. Develop and maintain customer relationships. Also, manage and monitor the telecommunication system.
    • Work with customers to resolve issues and provide technical support to customer and customer experience. Troubleshoot and resolve problems.
    • Troubleshoot and resolve hardware and software issues and escalate as needed. Work with vendors to resolve problems. Provide technical support to customers.
  • 2017-12-252017-12-25

    Technical Services Manager

    Blinn Junior College

    • Assist in the development of training materials, including the creation of new computer and repair procedures, and ordering of supplies, accessories, and service.
    • Managed the development of a new product for the sales team, including training, operations, and communication. Provided the training to the customer.
    • Responsible for the sales and maintenance of the customer relationship Manager and telephone system. Provided technical support to clients.
    • Responsible for the development of the new product and the creation of a new instructor-led training program. I am also responsible for the annual budget of the company.
    • Maintain a strong working relationship with clients, including the following: computer, training, and technical support. I have been able to work on a variety of projects.
    • Provided technical support to the customer, including the creation of the training material, and the filing of the computer.