Seeking a position in the information technology field where I can utilize my skills and experience to contribute to the success of the organization. I am a self-starter with a strong work ethic.
hardware, software, macintosh, computers, troubleshooting, management, analysis, customer service, pc, hiring, implementation, design, process management, education, operations, repair, team leader, service
operations, multi tasking, it, infrastructure, swing, manager, simultaneously, it infrastructure, dispatch, best practices
Provided technical support and analysis of customer service management and design, including hardware and software upgrades, and training.
Responsible for all aspects of the management, including but not limited to, technical support, problem solving, and troubleshooting of the network.
Managed and coordinated the installation of a new VoIP phone system for the customer service management office. This included the creation of a new and existing equipment, including the ordering and tracking of the data.
Responsible for all aspects of the management, scheduling, and maintenance of computers, printers, and communications systems.
Responsible for the installation, repair, maintenance, and management of all communications and network equipment. Developed and maintained a new facility for the company.
Developed and implemented a new corporate network for the company. This included the creation of a new facility, and the scheduling of a transportation management system.
Colorado National Guard
I am responsible for the IT operations Manager for the company. Responsibilities include: The following: Business requirements, technical specifications, and the development of the new system.
Responsible for the development and maintenance of IT infrastructure and systems. Work with the business and technical teams to ensure that the best practices are met.
Managed and maintained a team of seven direct reports and provided support to the supervisor. Responsible for the development of the new and existing processes.
Provide technical support to the customer and the client to resolve issues. Also, worked with the business and IT teams to ensure that the system is capable of handling.
Worked with the customer to identify and resolve issues and provide technical support to the business. This includes the development of the new system.
Worked with the client to identify and resolve problems and issues. Implemented and maintained a strong working relationship with the customer.