Sandra Emery - Lead Technician Resume Simple
SUMMARY
Seeking a position in the information technology field where I can utilize my skills and experience to contribute to the success of the organization. I am a self-starter with a strong work ethic.
SKILLS
  • hardware, software, macintosh, computers, troubleshooting, management, analysis, customer service, pc, hiring, implementation, design, process management, education, operations, repair, team leader, service
  • operations, multi tasking, it, infrastructure, swing, manager, simultaneously, it infrastructure, dispatch, best practices
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Lead Technician

    Exide Technologies

    • Provided technical support and analysis of customer service management and design, including hardware and software upgrades, and training.
    • Responsible for all aspects of the management, including but not limited to, technical support, problem solving, and troubleshooting of the network.
    • Managed and coordinated the installation of a new VoIP phone system for the customer service management office. This included the creation of a new and existing equipment, including the ordering and tracking of the data.
    • Responsible for all aspects of the management, scheduling, and maintenance of computers, printers, and communications systems.
    • Responsible for the installation, repair, maintenance, and management of all communications and network equipment. Developed and maintained a new facility for the company.
    • Developed and implemented a new corporate network for the company. This included the creation of a new facility, and the scheduling of a transportation management system.
  • 2017-12-252017-12-25

    Police Dispatcher

    Colorado National Guard

    • I am responsible for the IT operations Manager for the company. Responsibilities include: The following: Business requirements, technical specifications, and the development of the new system.
    • Responsible for the development and maintenance of IT infrastructure and systems. Work with the business and technical teams to ensure that the best practices are met.
    • Managed and maintained a team of seven direct reports and provided support to the supervisor. Responsible for the development of the new and existing processes.
    • Provide technical support to the customer and the client to resolve issues. Also, worked with the business and IT teams to ensure that the system is capable of handling.
    • Worked with the customer to identify and resolve issues and provide technical support to the business. This includes the development of the new system.
    • Worked with the client to identify and resolve problems and issues. Implemented and maintained a strong working relationship with the customer.