Vicki Rogers - Automotive Technician Resume Simple
SUMMARY
Seeking a position where I can utilize my skills and experience to help the company. I am a self-motivated, reliable, and hardworking individual.
SKILLS
  • service, customer service, repair, engines, satisfaction
  • service, customer service, repair, engines, satisfaction
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Automotive Technician

    Access Services

    • Communicated with customers to resolve service issues, and repair problems. Maintained customer satisfaction by providing timely and accurate feedback.
    • Maintained and updated spreadsheets and records for all drivers and dispatchers. Worked with the department of transportation to ensure that the company was compliant with the federal and state regulations.
    • Performed all dispatch duties, including answering phones, making sure that all employees were trained and properly trained. Maintained a safe working environment.
    • Managed and trained a team of 6 direct reports and a fleet of over 50 drivers. Developed and implemented a new driver dispatch system.
    • Dispatched drivers, dispatchers, and dispatch personnel. Provided daily and weekly support to the office. Worked with the customers to ensure that they were satisfied.
    • Customer service Skills: Ability to handle multiple tasks simultaneously. Manage and delegate tasks. Ensure that all work is completed in a timely manner.
  • 2017-12-262017-12-26

    Automotive Technician

    Jawaharlal Nehru Technology University

    • Conferred with customers to resolve problems and provide service. Performed repair and/or repairs to ensure customer satisfaction.
    • Managed and maintained a safe and secure working environment for drivers and dispatchers. Developed and implemented a plan to reduce driver turnover.
    • Performed all dispatch duties, including answering phones, making sure that all employees were trained and properly trained. Maintained a safe working environment.
    • Developed and implemented a new dispatch system that allowed for a more efficient and accurate dispatching of all equipment. Reduced the number of routes by 50%.
    • Maintained and updated all computer and SAP systems, including engines, and other equipment. Performed daily and weekly scheduling.
    • Provide customer support and customer service skills. Ability to handle difficult situations. Handle all escalated issues. Communicate with customers and customers.