Joe Kenyon - Field Service Technician Resume Simple
SUMMARY
A highly motivated and enthusiastic individual with a strong background in the following areas: A dynamic, detail oriented, and conscientious self-starter who works well under pressure and deadlines.
SKILLS
  • hardware, software, hp, it, software support, office, it manager, windows, outside sales, voip, technical support, san, manager, phones, it support, windows xp
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Field Service Technician

    Kingwood Medical Center

    • Provide technical support to the customer and the customers. The ability to work with the team to resolve issues.
    • Assisted in the development of new and existing systems and procedures for the company. This included the creation of a new system, and the implementation of a new system.
    • Created and maintained the user accounts and groups for the company. This included the creation of new users, assigning permissions, and adding users to the group.
  • 2017-12-252017-12-25

    IT Manager

    College at Brockport

    • Responsible for the development of a Windows XP and Windows 7 desktop application for the client and the company. The team was a technical leader in the development of the new product.
    • Manage IT infrastructure and hardware refresh projects. I am responsible for the installation, management, and training of the ShoreTel VoIP phone system.
    • Provided technical support for the IT department, including the help Desk team, and the purchasing of the company.
    • Responsible for the IT infrastructure of the company including the help Desk, transportation, and administration of the ShoreTel VoIP phone system.
    • Implemented a new Server infrastructure for the company. IT was a project Manager, which included a team of 10 employees, including the following: HP-UX, Symantec Altiris, McAfee EPO, and SCCM.
    • Developed and implemented a new software and system infrastructure for the company. This included: scheduling, training, and support of the ShoreTel VoIP phone system.