architecture, rsa, blackberry, front end, technical support, servers, compliance, access, network architecture, network, service
Worked with the IT operations Manager to ensure that all the hardware and software installation, documentation, and communication were properly maintained and updated.
Responsible for the implementation of a new network infrastructure, including the creation of a new Server, thin client, thin clients, Exchange, and data Center.
Performed installation and maintenance of Cisco Unified communications Manager, Nortel PBX, VoIP phone system, and Avaya IP routing and troubleshooting.
Manage and maintain the T1/T3 network, voice, data and video conferencing, and reporting solutions. This includes the creation of a new system and process flow.
Managed the implementation of new hardware and software upgrades, including network configuration, security, and communication. Created and maintained a project plan for the testing and development of a new service Center.
Provided technical support for network and system installation, including documentation, testing, and training. Acted as a liaison between the customer and the IT team.
IT Support Engineer
Worked with the network architecture team to implement the new and existing servers and the front-end system. Designed and implemented a secure ACS for the company.
Performed daily system backups and restores, including: Service level agreements, and compliance. Provided training to users on how to use.
Installed and configured RSA Archer for all users and groups. Worked with the development team to resolve issues. Managed and maintained the system.