Leticia Wilgus - Test Technician Resume Simple
SUMMARY
Seeking a position in the information technology field where I can utilize my skills and experience to contribute to the success of the organization. As a team player who is committed to providing excellent customer service.
SKILLS
  • test, phones, testing, staffing, intrusion detection, backbone, wiring, voip, pbx, configuration, mac, installation, manager, phone system, unity, security, ios, cisco, intrusion, infrastructure, cabling
  • test, backbone, nortel, testing, installation, routers, phone system, voice, cabling, troubleshooting, cisco, pbx
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Test Technician

    Family Service Agency

    • Installation and maintenance of Cisco VoIP telephone infrastructure, including QoS, VLAN, port security, and network management.
    • Responsible for troubleshooting and resolving network issues and hardware issues on Cisco iOS and Android devices. Provide support for ACI (Service Manager).
    • Performed troubleshooting of Cisco iOS and Android phones, and network connectivity issues. Provided support for ACI, Cisco Router, and WAN technologies.
    • Troubleshooting and resolving network connectivity issues, including cabling, firewall, and Router, Juniper SRX, Fortinet, and Cisco Unity.
    • Performed configuration and maintenance of ShoreTel PBX phone system for VoIP phones and analog phones. Worked with project Manager to resolve issues.
    • Implemented security Intrusion prevention system (IPS) to test the wireless device. Developed a new iOS and Android devices to allow the company to scan a single point of contact for the audit.
  • 2017-12-262017-12-26

    Test Technician

    Nucor Building Systems

    • Worked on Cisco voice and data communications, and performed troubleshooting of Avaya IP phones and tablets with voice over IP telephony.
    • Created and executed test plans for installation of Avaya IP phones, routers, voice Gateways, and cabling. Developed and implemented a project to manage the account.
    • Involved in testing the application for the new functionality and enhancements. Developed the custom objects, fields, dependent pick lists, page layouts, record types, and formula fields.
    • Worked on the PBX system for the phone and the phone system. The application was developed to make sure the user has the access to the users.
    • Developed and executed the first call Center for the Nortel phone system. This project was used to access the network devices and the peripherals.
    • Implemented Backbone.2 to provide a responsive view for the users. This application is a custom module to be used by the client.