Judy Isham - Maintenance Technician Resume Simple
SUMMARY
To obtain a position in the information technology field where I can utilize my skills and experience to contribute to the growth of the organization.
SKILLS
  • mapping, dsl, microsoft, sonet, lucent, office, routers, telephone, visio, dmx, alcatel, office equipment, dwdm, word, excel, provisioning, structured cabling, installation, maintenance, cabling, power point, access, cisco, microsoft word
  • trouble shooting, problem resolution, t1, noc, remedy, ticketing systems, network
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Maintenance Technician

    John W. North High School

    • Managed the maintenance of the Cisco VoIP phone system for the project to allow for a new distribution of the company.
    • Provided support for wireless access points and voice mail, VoIP, and MS Word, Excel, and PowerPoint.
    • Managed the installation of wireless access points for the entire company including the distribution of the Cisco network, and the project team.
    • Worked with the lighting team to create a new VoIP phone system to allow for a seamless access to the company.
    • Managed a team of Cisco VoIP phone system, including the project to replace a new PBX solution for the company.
    • Managed the maintenance of the Cisco VoIP phone system for the project to manage the Outlook, PBX, and MS access.
  • 2017-12-262017-12-26

    Sr. Network Engineer

    Verizon Communications

    • Responsible for Remedy trouble ticket system, network and troubleshooting issues. Also, worked with the NOC team to resolve the issue.
    • Managed and maintained a team of technicians, including technical support, problem resolution, and customer support. This included the ability to work with the customers to resolve the issues.
    • Worked on Cisco Unified communication protocol (CUCM) in a multi-tier environment. The project involves configuring Cisco IP address and troubleshooting.
    • Responsible for the installation and support of Cisco Unified communication systems. Cisco Unified contact Center. Voicemail system. Responsibilities included: IP address, T1/T3, and VPN.