Developed and implemented software installation and training solutions for the company. Worked with the development team to ensure that the product is delivered on time.
Developed and maintained a team of technical documentation, including drafting and maintaining a process of training materials and procedures for the implementation of the Microsoft.
Worked with product development, engineering, and testing teams to ensure that the system is delivered on time and within the prescribed timeframes.
Managed and mentored technical support team to ensure timely delivery of the solution. Worked with the business users to understand the requirements and provided the necessary solution.
Developed and implemented a SME for the program to ensure the success of the program. Worked with the client to identify and resolve issues.
Created and managed a team of 5-15 engineers to ensure that the product is delivered on time. Worked with the customer to identify and resolve issues.
Director of Operations
Developed a new technology infrastructure for the company. Worked with the design, development, testing, and deployment of the company's messaging system, including migration of the data from a legacy system to a new server.
Managed the implementation of a new inventory system to improve the efficiency of the pharmacy and workflow automation. The program was developed to replace the existing mainframe.
Developed a comprehensive network security plan for the company. Responsible for the development of a new voice and data communications system.
Managed the budget of the billing system, which included the collection of the new business requirements, and the development of the new product.
Direct the team of 5 members to deliver a new and existing client facing Office for the company. I have a good knowledge of the training and support of the entire company.