Mechanic & Electrician Resume Samples
Field Service Technician
Mechanical Design Engineer
William Gayden - Chief Engineer Resume Simple
Over 25 years of experience in the field of engineering, design, development, testing, and maintenance of RF and microwave networks. Experienced in the following areas: LTE, VoLTE, antennas, WiMAX, GSM, CDMA, UMTS, and LTE.
hardware, wireless, engineering, testing, security clearance, training, liaison, presales, network, network design, technical support, security, design, integrator
wireless, engineering, military, production, technical support, networks, qc, training
Lincoln Financial Group
Manage and coordinate with engineering, security, training, and support teams to ensure that all systems are in place and on-time.
Responsible for the design, development, testing, and deployment of new wireless network equipment and services. Worked with customers to determine and interpret the best possible solution.
Developed and implemented a new service Desk for the company. Provided technical support for all hardware and software installations.
Responsible for the development of NOC and customer support plans. Acted as liaison between the customer and the sales team to resolve issues.
Developed and implemented new customer-facing products and services for NOC and other teams. Managed and coordinated the installation of new equipment and software.
Responsible for the development of new NOC and customer support plans. Managed the entire company. My Responsibilities included the following: technical, engineering, and presales.
Technical Support Manager
Tennessee Valley Authority
Managed and supported engineering, QA, and production teams to ensure the highest level of customer satisfaction and reliability of the IBM wireless networks.
Provided training and support for the management of the medical Center software. This included the creation of a new system for the company.
Created and maintained a comprehensive knowledge of the QC process for the company and the team of the technical support team.
Manage and maintain a team of military and government personnel. Provide guidance and direction to the team. Develop and implement new processes and procedures.
Worked with customers to identify and resolve customer issues and improve their productivity. Provided technical support to the customer.
Responsible for the development of a new product and customer support process. Worked with the sales team to develop and maintain the company's first ever-changing environment.