William Gayden - Chief Engineer Resume Simple
SUMMARY
Over 25 years of experience in the field of engineering, design, development, testing, and maintenance of RF and microwave networks. Experienced in the following areas: LTE, VoLTE, antennas, WiMAX, GSM, CDMA, UMTS, and LTE.
SKILLS
  • hardware, wireless, engineering, testing, security clearance, training, liaison, presales, network, network design, technical support, security, design, integrator
  • wireless, engineering, military, production, technical support, networks, qc, training
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Chief Engineer

    Lincoln Financial Group

    • Manage and coordinate with engineering, security, training, and support teams to ensure that all systems are in place and on-time.
    • Responsible for the design, development, testing, and deployment of new wireless network equipment and services. Worked with customers to determine and interpret the best possible solution.
    • Developed and implemented a new service Desk for the company. Provided technical support for all hardware and software installations.
    • Responsible for the development of NOC and customer support plans. Acted as liaison between the customer and the sales team to resolve issues.
    • Developed and implemented new customer-facing products and services for NOC and other teams. Managed and coordinated the installation of new equipment and software.
    • Responsible for the development of new NOC and customer support plans. Managed the entire company. My Responsibilities included the following: technical, engineering, and presales.
  • 2017-12-262017-12-26

    Technical Support Manager

    Tennessee Valley Authority

    • Managed and supported engineering, QA, and production teams to ensure the highest level of customer satisfaction and reliability of the IBM wireless networks.
    • Provided training and support for the management of the medical Center software. This included the creation of a new system for the company.
    • Created and maintained a comprehensive knowledge of the QC process for the company and the team of the technical support team.
    • Manage and maintain a team of military and government personnel. Provide guidance and direction to the team. Develop and implement new processes and procedures.
    • Worked with customers to identify and resolve customer issues and improve their productivity. Provided technical support to the customer.
    • Responsible for the development of a new product and customer support process. Worked with the sales team to develop and maintain the company's first ever-changing environment.