Gregory Philbrick - Field Service Technician Resume Simple
SUMMARY
To obtain a position in a company that will allow me to utilize my skills and knowledge of the technical and computer skills. I am a self-starter with a strong desire to learn and grow professionally.
SKILLS
  • software, vpn, office, desktop support, pc, remote desktop, voip, video conferencing, lotus notes, windows xp, avaya, windows
  • administration, vpn, sap, exchange, desktop support, windows, helpdesk, windows 95, blackberry, outlook, windows vista, windows 2003, server, active directory, testing
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Field Service Technician

    Fogo de Chao

    • Managed Avaya VoIP phone system, including WebEx, email, and Microsoft Office software. Provided support for all users.
    • Responsible for all aspects of Windows 7, XP, and Windows 7, including printers, email, and MS office.
    • Responsible for all PC and laptop computers, printers, and peripherals. Support of McAfee ePO and other Windows server.
    • Installed and configured remote desktop and laptops, including printers, VPN, and MS office. Provided support for all users and groups.
    • Maintain and troubleshoot desktop and laptop computers, printers, and peripherals. Help Desk support and resolve issues with Lotus notes.
    • Installed and configured Windows XP, 7, and 10. Supported all users and provided support for the company.
  • 2017-12-262017-12-26

    Helpdesk/Desktop Support

    Scion Dental

    • Managed the Citrix environment, including Active Directory, Exchange, and Office printers. Worked with the business users to develop and implement a new system for the company.
    • Installation and support of Citrix XenApp 6.1, Windows XP, Office 2003, and Blackberry enterprise server.
    • Responsible for imaging and installation of MS Exchange Server and Outlook.. This includes the creation of new users, printers, and mailboxes.
    • Responsible for installation, configuration and administration of Citrix XenApp 6.1, XenApp, XenDesktop, and Terminal servers.
    • Installation of Citrix XenApp 6.5 and XenDesktop 7.0 and XenApp farms. Performed troubleshooting of applications and applications.
    • SCCM Administrator: Windows 7, XP, 2000, 2003, 2008, 2012, 2013, Office 365, and Skype for business.