Dorothy Rviz - Field Service Technician Resume Simple
SUMMARY
To obtain a position in the field of information technology, where I can utilize my skills and experience to contribute to the company's success.
SKILLS
  • hardware, software, management skills, troubleshooting, clients, inventory, workstations, basis, computer, network, mainframe, maintenance, consulting, fiber optic, management, quality, time management, printers, field service, backbone, service
  • windows, a+, it, windows 98, testing, field service, computer, pc, basic, service
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Field Service Technician

    Pierce College

    • Network maintenance, troubleshooting, and implementation of Nortel analog phones, analog and digital printers. The project was to provide a great customer satisfaction.
    • Provided technical support for computer hardware, software, and operations, including project management, service delivery, and budget.
    • Assisted in the development of the IT project plans for the deployment of the network equipment, including the creation of inventory, equipment, and maintenance of the manufacturing plant.
    • Managed the design and implementation of a new training program for the Director of clients and the manufacturing department. This included the creation of a new hire orientation model.
    • Performed analysis of hardware and software to ensure the highest level of quality of the customer and the IT department.
    • Develop and maintain the customer relationship with the client and the IT department to ensure that the system is available and the appropriate of the proper functioning of the LAN.
  • 2017-12-262017-12-26

    Instructor

    U.S Bank

    • Worked with Windows NT and Novell IT to create a new computer system to support the company. I also created a basic knowledge base.
    • Responsible for the installation and configuration of a new Office and service hardware. Implemented a new laptop and desktop PC's.
    • Developed and implemented a PC-based system to allow for a more efficient and accurate testing of the company.