Louise Bowers - Field Service Technician Resume Simple
SUMMARY
I am seeking a position in a fast paced environment where my skills and experience will be utilized to contribute to the success of the organization.
SKILLS
  • hardware, software, project, troubleshooting, testing, project management, training, installation, mentoring, management, customer service, debugging, service
  • project, microsoft, office, documentation, communication, act, problem resolution, configuration, windows 95, printers, magic, hardware, software, troubleshooting, clients, windows, training, installation, netware, management, project management, pc, research
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Field Service Technician

    Hillcrest Medical Center

    • Responsible for all aspects of the project including software installation, testing, training, and service management. This includes the creation of new and existing systems, procedures, and processes.
    • Provide technical support and troubleshooting for all systems and applications. This includes coaching, mentoring, and guidance. I am responsible for the development and implementation of new and existing programs.
    • Performs hardware and technical troubleshooting and problem resolution. Responsible for all aspects of the development and implementation of new and existing systems.
    • Provides technical support and debugging for customer relations and customer relations. Provide administrative support to customers. Assist in the implementation of new and existing products.
    • Responsible for all aspects of the management of the company's business processes, including: sales, customer support, and technical support, and communication with customers, and the client.
    • Manage and maintain all customer relations and support for the company. Provide technical support to customers and customers. As a result of the team, I have also worked with the client to resolve issues.
  • 2017-12-262017-12-26

    Senior Support Analyst

    Convey Health Solutions

    • Project Management: Responsible for the installation, configuration and support of all the Windows and AS400 systems, including the addition of new computers, printers, and servers.
    • Responsible for the administration of the Altiris Server, including the installation of the Windows communication services (WSUS), Exchange, and reporting.
    • Provide technical support for the Office, including the coordination of hardware, software, and email clients, and providing training to the team members.
    • Responsible for the maintenance of the MS Outlook, Active Directory, and PC hardware. This includes the creation of new users, computers, and the user accounts.
    • Provide technical support and maintenance for Microsoft Outlook and Active Directory. Manage and maintain communication with customers. Also, as well as the team.
    • Responsible for the communication between the customer and the client, troubleshooting issues and Act as a point of contact for the customers.