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Field Service Technician
Hillcrest Medical Center
Responsible for all aspects of the project including software installation, testing, training, and service management. This includes the creation of new and existing systems, procedures, and processes.
Provide technical support and troubleshooting for all systems and applications. This includes coaching, mentoring, and guidance. I am responsible for the development and implementation of new and existing programs.
Performs hardware and technical troubleshooting and problem resolution. Responsible for all aspects of the development and implementation of new and existing systems.
Provides technical support and debugging for customer relations and customer relations. Provide administrative support to customers. Assist in the implementation of new and existing products.
Responsible for all aspects of the management of the company's business processes, including: sales, customer support, and technical support, and communication with customers, and the client.
Manage and maintain all customer relations and support for the company. Provide technical support to customers and customers. As a result of the team, I have also worked with the client to resolve issues.
Senior Support Analyst
Convey Health Solutions
Project Management: Responsible for the installation, configuration and support of all the Windows and AS400 systems, including the addition of new computers, printers, and servers.
Responsible for the administration of the Altiris Server, including the installation of the Windows communication services (WSUS), Exchange, and reporting.
Provide technical support for the Office, including the coordination of hardware, software, and email clients, and providing training to the team members.
Responsible for the maintenance of the MS Outlook, Active Directory, and PC hardware. This includes the creation of new users, computers, and the user accounts.
Provide technical support and maintenance for Microsoft Outlook and Active Directory. Manage and maintain communication with customers. Also, as well as the team.
Responsible for the communication between the customer and the client, troubleshooting issues and Act as a point of contact for the customers.