Clelia Aucoin - Field Service Technician Resume Simple
I am seeking a position that will allow me to utilize my skills and experience in the field of the field of the company. I have a strong work ethic, and a positive attitude.
  • manager, document management, lotus notes, management, troubleshooting, security, intranet, ibm, phones, solutions, android
  • security, server, management, troubleshooting, it, operations, process improvement, incident management
  • 2017-12-262017-12-26

    Field Service Technician


    • Provided customer service to the healthcare department in the form of training and troubleshooting of the system. Also, I was responsible for the creation of a new imaging system.
    • Responsible for the quality assurance of all new applications, including the security of the company intranet, and the web-based application system.
    • Worked with the customer service Manager to ensure that all the information is in accordance with the company’s security Access.
    • Worked with the business unit to create a new system for the customer service department to provide solutions to the IBM mobile system.
    • Developed and maintained a network of the front desk, including the use of the Lotus notes, a web-based application, and the internet.
    • Assisted with the scheduling of the new York state department of education. Maintained the security of the company website.
  • 2017-12-262017-12-26


    Coke Cola

    • Provided security management and support for the deployment of the new system, including training, development and deployment of the department.
    • Managed and maintained all aspects of the business process, including troubleshooting and resolving issues, and providing technical support to the team.
    • Managed the daily operations of the IT department, including the development of a new system for the entire department.
    • Identified and implemented process improvement opportunities to improve the quality of the department. Created a new process to track the progress of the team.
    • Created and maintained a system of all incoming and outgoing calls to the appropriate department. I was also responsible for the development of the new hire orientation program.


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