Esther Metts - Service Technician Resume Simple
SUMMARY
A highly motivated and results-oriented professional with over 10 years of experience in the information technology field. I have a proven track record of providing excellent customer service and support to the following areas: My strengths include troubleshooting, problem solving, and communication.
SKILLS
  • hp, computers, it, printers, laser, customer support, servers
  • operations, access, design, server, technical support, network, internet, router, configuration, construction, cctv, security, remote access
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Service Technician

    Joliet Junior College

    • Installation of computers, printers, and servers, and HP Proliant server. Provided training to IT staff. Created and maintained a new system for the company.
    • Responsible for the creation of new and existing clients, including but not limited to, technical support, and problem solving.
    • Support and maintain the customer relations and the customer support team. Provide technical assistance to clients. Develop and implement new and existing processes.
    • Manage and maintain the company's first ever-changing environment for the company. IT is a new system and the application is deployed to the cloud.
    • Manage and maintain all the laser printing system for the company. This includes the creation of new and existing user accounts, and the training.
    • Responsible for the development of the new system for the company. Worked with the business users to gather requirements and develop the solution.
  • 2017-12-262017-12-26

    Design Engineer

    Gryphon Technologies

    • Network design, maintenance, and support for all LAN/WAN and Server operations including Internet, voice, and data centers.
    • Provided technical support for LAN/WAN, Router, switch, and firewall maintenance. Worked with vendors to ensure that all security devices are properly tested.
    • Lead the development of a new site for the company to include a single-page, multi-site, multi-location, and LAN/WAN maintenance.
    • Worked with construction team to develop and implement new multimedia sites. Responsible for the development of a new site.
    • Configuring and troubleshooting site-to-site VPNs for remote sites. (IPSEC, GRE, DMVPN, VPN, Terminal Services).
    • Responsible for the configuration and maintenance of the LAN/WAN environment. (including: Windows Server 2003, 2008, 2012, and Microsoft Office 365).