Cheryl Whitehead - Technician Resume Simple
Highly motivated and results-oriented IT professional with over 10 years of experience in the information technology field. I have extensive experience in Windows Server administration, and network administration.
  • hardware, software, dns, repair, clients, raid, server, computers, computer, service
  • wan, microsoft, office, server, routers, phone system, windows server, computers, video conferencing, printers, windows xp, voip, remote access, active directory, hardware, software, phones, dns, clients, antivirus, group policy, novell, dhcp, network, internet, email, printing, switches, firewall,
  • 2017-12-252017-12-25


    Windstream Communications

    • Provide technical support for computers, printers, scanners, and hardware devices, including Server, software, and peripheral equipment.
    • Provide technical support for computer equipment, including hardware, peripherals, and repair issues. Manage and maintain a Cisco Service-based ticketing system.
    • Managed and maintained DNS, DHCP, and RAID logs. This included the following: project, network, and other systems.
    • Worked with clients to ensure that all projects are completed on time. Also, managed and monitored the work of the team.
    • Created and maintained the network and Server hardware and software. Assisted in the installation of new equipment and services.
    • Responsible for the installation and configuration of the new hardware and software. This includes the creation of a new Server, and the network.
  • 2017-12-252017-12-25

    IT Support

    Ryder System, Inc.

    • Network administration including Windows Server, Active Directory, Exchange, email, VoIP, VPN, wireless access points, wiring, and hardware.
    • Installed, configured, and maintained PC printers, network printers, email, routers, and security devices, including Windows XP, 7, 8.8, Cisco, Juniper, and Cisco routers.
    • Troubleshooting network connectivity issues, including Internet, WAN, VPN, file servers, DNS, DHCP, and other clients.
    • Windows Server administration, Exchange, file system, DNS, and network. Created and maintained a new Office environment.
    • Provide network administration including Exchange, Skype for business, email, and software, including Cisco VoIP phone system, ShoreTel PBX, and telephone systems.
    • Responsible for network maintenance, including Active Directory, group policy, DNS, and computers. Also, and managed all PC and Mac systems.