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Field Service Technician
Mcfatter Technical Center
Microsoft Exchange administration, communication, training, troubleshooting, and implementation of network service management. Responsible for managing and maintaining all desktops, laptops, printers, and phones.
IT Helpdesk: Responsible for troubleshooting and maintaining Microsoft SCCM and GPO administration. Performed training and support for computer systems.
Performed administrative duties such as troubleshooting, problem resolution, and Microsoft Exchange, and implementation of desktop support. Created and maintained training materials for software and hardware.
Manage ITIL processes and help Desk support for Windows 7, including troubleshooting and training. This includes maintaining and managing the operations of the organization.
Windows Server administration, troubleshooting, and training. IT support for the company. The project was to provide a Unified communication and collaboration with the help Desk.
Responsible for troubleshooting and resolving issues related to the imaging and archiving of Microsoft computer systems. This includes training, mentoring, and training.
Service Desk Analyst
Support of the IT Helpdesk, including troubleshooting, network administration, and management of all hardware, software, and email systems.
Troubleshooting and implementation of BMC Remedy service Desk software for communication with Microsoft Windows. Provide support for all IT related issues.
Perform day-to-day administration of Citrix servers, and help Desk support for the management of the IT environment.
Managed and maintained the help Desk support for the management of the IT support team, including the installation of the Windows 7, and Active Directory.
Worked with the IT support team to help manage the maintenance and administration of the company's Active Directory, and the management of the company.
Provided technical support for the IT helpdesk team, including the administration of the help Desk, service Desk, and the management of the system.