Robert Strand - Service Technician Resume Simple
SUMMARY
A highly motivated and results-oriented professional with over 15 years of experience in the information technology field. I have a passion for learning new technologies and tools.
SKILLS
  • configuration, troubleshooting, scheduling, cisco, installation, digital media
  • project, assembly, education, project management, installation, digital media, design, asset management, technology, management, technical lead, collaboration, server
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Service Technician

    Patina Restaurant Group

    • Managed the installation of Cisco Unified communications system (CUCM). The configuration of the VoIP phone system. This includes the creation of a new IP address, and the addition of a new equipment.
    • Responsible for troubleshooting and resolving customer issues and complaints. This includes the ability to work with the client to get the most effective and efficient solution.
    • Scheduling and managing the work of the team to ensure that all projects are completed on time. This includes the following: scope, schedule, cost, schedule, and resources.
    • Maintain and manage the relationship with the customer and the sales team. Provide technical support to customers. Serve as a liaison between the client and the customer.
    • Worked with the sales team to develop and implement new product offerings. Managed the development of the company. This included the creation of a new customer base.
  • 2017-12-262017-12-26

    Technology Manager

    Critical Intervention Services

    • Responsible for the design, development, and management of the customer service Desk and web application for the sales and marketing team.
    • Lead the design and implementation of a new customer communications system for the company. I was responsible for the development of a new product line of the customer.
    • Responsible for the development, management, and administration of all IT hardware and services, including: installation, training, and communication.
    • Implemented collaboration with sales team to provide customer support and product development. Developed and maintained a new client-facing website for the company.
    • Led a team of project managers, developers, and testers to develop and implement a new product development process.
    • Managed the development of a new customer facing website for the company. This included the creation of a new Server and the education system.