Highly motivated, detail-oriented, and dedicated professional with a strong background in computer repair, and network administration. Seeking a position in a fast paced environment where I can utilize my skills and experience.
manager, t1, networks, word, office, outlook, powerpoint, ms word, communications, troubleshooting, servicenow, administration, remedy, unity, service management, avaya, software, technical skills, excel, cryptography, bmc remedy, bmc, management, cisco, it, service
Maintain a strong communication skills with Microsoft project, to include but not limited to, but not limited to, troubleshooting, and training of the software.
Project management for the company, including: Lotus notes, Outlook, MS PowerPoint, Excel, and iPhone.
Maintain the BMC Remedy service Desk and communication management system. This includes the creation of new users, assigning IP addresses, and managing the network.
Maintain communication with customers and vendors to ensure that all IT hardware and software is properly maintained and configured as per the project management standards.
Provided basic support for Cisco Unified communications Manager and Unity administration. Assisted with the implementation of VoIP phone system.
Created and maintained basic documentation of network and communications using Polycom and MS project. Configured and installed new printers.