Managed and maintained the network infrastructure, including the creation of new and existing systems, and procedures. Created and maintained a standard operating procedure for the company.
Provided support for the maintenance, configuration, management, and troubleshooting of all hardware and software, including network, servers, and UNIX systems.
O responsible for the planning, installation, maintenance, support, and monitoring of all systems and data Center software.
Systems Support Engineer
Organized and facilitated change management meetings, including training, documentation, and presentations to senior management, infrastructure, and business stakeholders.
Project management, network maintenance, documentation, and disaster recovery planning. Managed and maintained all networks, routers, and access points.
Developed and implemented a new service Desk documentation for the company. Worked with the project managers, business analysts, and system engineers to develop and maintain a comprehensive audit plan.
Provide documentation, including project management, scheduling, and maintenance of network documentation, and audit/change control.
Responsible for the creation and maintenance of documentation for the network management Office (PMO), including change control, incident management, and audit.
O responsible for the maintenance of all network equipment, including but not limited to, physical and virtual Server, and data Center.