Julio Wells - Field Service Technician Resume Simple
SUMMARY
To obtain a position in a fast paced environment where I can utilize my skills and experience to contribute to the success of the company.
SKILLS
  • solutions, configuration, avaya, rsa, nortel, access, remote access
  • auditing, management, communication, coaching
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Field Service Technician

    USG Corp

    • Manage and support Avaya IP telephony system, including routing, access, and remote access. Troubleshoot and resolve issues.
    • Perform configuration of RSA Archer and Symantec Endpoint protection solutions. Provide technical support to customers. Maintain and update all the new and existing systems.
    • Manage Nortel PBX phone system, voicemail, and all telephone systems. Provide technical support to customers. Resolve issues and coordinate with vendors.
    • Provided technical support for the network and system Center. This includes the installation, configuration, and maintenance of the systems.
    • Provide technical support to customers and other departments. Responsible for the development of new and existing systems. (i.
    • Provide technical support to customers and other departments to ensure timely and accurate completion of projects. Manage and maintain a high level of customer satisfaction.
  • 2017-12-262017-12-26

    Logistics

    Kicks USA

    • Responsible for communication, change management, and training for the team. I have been recognized by the executive team to ensure the success of the program.
    • Ensure that all the processes are followed and are properly maintained and auditing the process. Work with the team to identify and resolve issues.
    • Provided coaching and guidance to the team members on the development of the new product. Also, worked with the business to understand the needs of the client.
    • Created and maintained a project management Office (PMO) for the company. The project was to develop a new program to improve the efficiency of the client.
    • Responsible for the development of a new product for the company. This includes the creation of a new customer base.
    • Developed and implemented a new system to improve the efficiency of the company. I was responsible for the development of a new product for the company.